All items must be in their original packaging and labeled with a return authorization within 30 days of receipt. Items used or out of original packaging cannot be returned. A return authorization can be obtained by calling 800-223-3444 between the hours of 9:00am and 5:00pm EST, Monday through Thursday. No return parcels will be accepted freight collect. A 15% restocking charge will be deducted from the return credit payment for bank processing fees.