Shipping & Returns

Effective Date: November 3, 2025

1. ORDER PROCESSING

• All orders are processed Monday – Thursday between 9:00 a.m. and 5:00 p.m. EST.
• Orders received after 3:00 p.m. EST or on weekends/holidays begin processing the next business day.
• Processing typically requires 1–3 business days prior to shipment but may change based on demand. Out-of-stock, custom, made-to-order, or large orders may require additional lead time.

2. SHIPPING METHODS & RESPONSIBILITIES

UPS Ground (Brown Truck):

• Once the product is delivered to the ground, delivery is considered complete.
• It is the customer’s responsibility to move the product from the curb to its desired location.
• The carrier is not obligated to unload or move shipments.

UPS LTL Truckload (Box Truck or Flatbed):

• A liftgate is optional and must be requested prior to shipment.
• If no liftgate is ordered, the customer is responsible for unloading from the truck.
• When a liftgate is used, delivery is complete once the shipment is lowered to the ground.
• Carriers are not responsible for further unloading or placement.
• Any delay, lack of equipment, or rescheduling may result in additional fees charged to the customer.

Third-Party Shipping Lines:

• All carriers are independent third parties.
• AMD is not affiliated with, nor responsible for, their actions, schedules, or delays.
• Any destination change, limited access, or appointment modification may result in additional customer charges.
• Once the carrier picks up the order, risk of loss or damage passes to the customer.

3. DELIVERY INSPECTION & DAMAGES

Inspect all shipments upon delivery.

• Note any visible damage or missing items on the carrier’s waybill before signing.
• Notify AMD within five (5) days of delivery at 800-223-3444.
• Include clear photographs of damage for claim processing.

If damage is not noted or delivery occurs without a signature, AMD’s ability to recover from the carrier may be limited.

4. RETURNS

All returns require prior authorization.

• Obtain a Return Authorization (RA) by calling 800-223-3444 (Mon–Thu, 9:00 a.m.–5:00 p.m. EST).
• Returns must be initiated within 30 days of receipt and shipped within 7 days after approval.
• Items must be unused, in original packaging, and accompanied by the RA number.
• Returns sent freight collect or without authorization will be refused.
• A 15% restocking fee will be deducted from the refund to cover handling and processing.
• Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.
• Refunds are issued within 10 business days after inspection.
• Original shipping costs are non-refundable.

Non-Returnable Items: Custom-fabricated, made-to-order, or clearance items.

5. CANCELED ORDERS

• Orders canceled after packing or scheduling for pickup incur a 15% restocking fee.
• Orders already in transit cannot be canceled and must follow the return procedure.
• Customers must call 800-223-3444 to cancel an order – emails will not be accepted.

6. CHANGE OF ADDRESS / DELIVERY ADJUSTMENTS

• Customers must verify that all shipping details are correct at checkout.
• Any charges from incorrect addresses, failed delivery attempts, limited access, or rescheduling are the customer’s responsibility and will be back-charged.

7. FREIGHT CLAIMS PROCEDURE

If freight arrives damaged or short:

1. Inspect before signing the delivery receipt.
2. Note all visible damages or shortages on the carrier’s paperwork.
3. Take photos of the shipment and packaging immediately.
4. Retain all materials until the claim is resolved.
5. Contact AMD within 5 days of delivery for assistance in filing a claim.

Claims are subject to carrier investigation and approval. Failure to document damage upon delivery may void the claim.

8. PICKUP AT FACILITY

Customers may arrange pickup from our Wellsburg, WV facility by appointment only.

• Pickup hours: Monday – Thursday, 9:00 a.m. – 4:00 p.m. EST.
• Customers (or their transporters) must load safely and follow all on-site safety rules.
• Once the product leaves our premises, risk of loss passes to the customer.
• AMD is not liable for damage occurring during loading, transit, or unloading once released to the customer or their carrier.

9. INTERNATIONAL ORDERS (if applicable)

• Customers are responsible for all customs duties, import taxes, and brokerage fees.
• AMD is not liable for customs delays or cross-border carrier issues.

10. LIMITED WARRANTY & DISCLAIMER

• AMD warrants that its products are free from manufacturing defects at shipment.
• Except as required by law, no other warranties (express or implied) apply.
• AMD shall not be liable for incidental, indirect, or consequential damages related to shipment, use, or installation.

11. LIMITATION OF LIABILITY

• Upon carrier pickup or customer pickup, risk of loss transfers to the customer.
• AMD’s liability for any claim shall not exceed the original product purchase price.

12. FORCE MAJEURE

AMD shall not be liable for failure or delay in performance arising from causes beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, strikes, labor disputes, transportation interruptions, equipment failures, or government actions. If such events occur, performance will be suspended for the duration of the disruption without liability.

13. GOVERNING LAW

This policy and all transactions are governed by the laws of the State of West Virginia, without regard to conflicts of law. All disputes shall be resolved in the state or federal courts of West Virginia, or a state of our choosing.

14. POLICY UPDATES

AMD reserves the right to amend this Shipping & Returns Policy at any time without prior notice.