RETURNS
All items must be in their original packaging and labeled with a return authorization within 30 days of receipt. Items used or out of their original packaging cannot be returned. A return authorization can be obtained by calling 800-223-3444 between the hours of 9:00 am and 5:00 pm EST, Monday through Thursday. No return parcels will be accepted freight collect. A 15% restocking charge will be deducted from the return credit payment for bank processing fees.

CANCELED ORDERS
If an order is packed for shipping pickup and cancelled by the customer before the shipment is picked up, a 15% restocking charge will be deducted from the return credit payment.

You will be responsible for any additional shipping costs incurred due to a change of delivery address, limited access constraints, or rescheduling of delivery appointment.

IMPORTANT SHIPPING INFORMATION
Please note that all shipping lines are third-party companies and AMD has no affiliation with and cannot be held responsible for their actions of any kind. Any changes to destination (and/or) uncommunicated delivery constraints by you may result in a fee in that you will be back-charged for. AMDF also cannot be responsible for any additional charges, changes in delivery time, or any other factors related with the shipping line.

UPS GROUND DELIVERY (brown truck)
Please note that with this choice of delivery, once the product is on the ground, the delivery is considered complete. It is not the responsibility of the shipping line to unload or move the delivery to your desired location. It will be your responsibility to move the product from the curb to the desired location.

UPS LTL TRUCKLOAD DELIVERY (box truck or flat bed)
Please note that with this option, a liftgate is optional and must be ordered ahead of time to allow shipment to be lowered to the ground. If no liftgate is ordered it is your responsibility to get the shipment from the back of the truck to the ground. If a liftgate is ordered, delivery is considered complete when the shipping line delivers the shipment to the ground. It is not the responsibility of the shipping line to unload or move the delivery to your desired location. It will be your responsibility to move the product from the curb to the desired location. Shipping line is not responsible to help unload shipment from truck, they are simply responsible to get shipment to the back of the truck, or if lift gate is contracted, then to get shipment to the ground. Any extra time involved because you are not prepared for offloading shipment may incur a fee in which you will be backcharged for.

Please make sure you carefully inspect your order on delivery. If you find any damaged or missing product, note this on the carrier's waybill and notify us within (5) days of delivery. This will allow our claims department to try to resolve any delivery issues on your behalf. If damages are not noted to the carrier, or if delivery is made without a signature, then we have very limited ability to fight against the shipping line on your behalf.